About Us
What We Deliver
At ASC, we understand how important a clean, organized, and well-maintained work environment is to morale and productivity. We’re committed to providing cost-effective services that keep your facility in toprunning order so your employees can operate at peak performance. We offer an integrated approach to commercial facilities maintenance needs with a wide range of superior quality, cost-effective, and flexible services tailored to meet your specific needs.
Our Approach
Experience has shown that businesses seeking successful relationships with cleaning companies often need a number of criteria to be satisfied. Meticulous planning, proactive management and effective communication are all clearly fundamental. Our clients want complete reassurance that the basics are being done well, as clean safe premises can enhance both corporate image as well as contribute towards the welfare and job satisfaction of its occupants. So, whether it’s the presentation of the reception area, or simply the cleanliness of the restrooms, a contractor’s quality of service is judged in the detail. And it’s here, in the detail that ASC excels.
Performance Measurement
The application of Key Performance Indicators within our contract management process further reassures the client. This involves collecting data from our quality audits and reviewing it against a range of agreed-upon performance criteria, which together with the client are established at the beginning of each contract. These are then regularly analyzed and evaluated, providing fundamental feedback on operational delivery.
Planning
Our planning process begins with the initial site assessment, and continues right through to contract mobilization. Once the contract has commenced, we remain completely focused on the day-to-day operational issues, delivering the nuts and bolts of the cleaning specification. Planning continues to play an important role during client review meetings, which are often used to discuss the quality of cleaning, or further enhancements to the specification. These meetings frequently generate innovative solutions which are quickly implemented, and this has proved to be a valuable and effective use of all management time.
Management and Communication
We believe it’s the dedication shown by our contract managers and supervisors that insures very successful client relationships. To assist response times, all field based managers can be easily reached both by the client and our head office coordinators. This enables any staffing or operational issues to be professionally handled and quickly resolved.